Contact Us
We're Here to Help
Our dedicated customer support team is available 24 hours a day, 7 days a week to assist you with any queries, concerns, or feedback you may have. Whether you need help with your account, have questions about our games, require technical assistance, or want to provide feedback, we're here to ensure you have the best possible experience at topukgamingsites.com.
We pride ourselves on providing prompt, professional, and friendly customer service. Your satisfaction and safety are our top priorities.
Email Support
For general enquiries, account support, or detailed queries:
Response time: Within 24 hours
Live Chat
Instant assistance available 24/7 through our live chat feature. Click the chat icon in the bottom right corner of any page to speak with a support agent in real-time.
Average response time: Under 2 minutes
Responsible Gaming Support
For queries related to responsible gaming tools, self-exclusion, or account restrictions:
responsible@topukgamingsites.com
Treated with highest priority and confidentiality
Complaints & Disputes
If you have a complaint or dispute that requires escalation:
complaints@topukgamingsites.com
Formal investigation within 5 working days
What to Include in Your Message
To help us assist you more efficiently, please include the following information when contacting us:
• Your registered username or email address
• A detailed description of your query or issue
• Any relevant transaction IDs or reference numbers
• Screenshots or error messages (if applicable)
• The date and time when the issue occurred
External Support Resources
If you need support with gambling-related concerns, the following independent organisations are available to help:
GambleAware: www.begambleaware.org
GamCare: www.gamcare.org.uk
National Gambling Helpline: 0808 8020 133
GamStop: www.gamstop.co.uk